Contact

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Contact Policy – LentiCase.com

At LentiCase, your satisfaction is our top priority. We want to ensure you can reach us easily whenever you need assistance or have any questions. Please review the information below to know how and when to contact us.

Customer Support Hours

Our support team is available:

Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday, Sunday, and Holidays: Closed

Ways to Contact Us

1. Email
For general inquiries, order issues, or product questions, please contact us at:
support@lenticase.com

2. Contact Form
Visit: www.lenticase.com/contact
We aim to respond within 24 business hours.

3. Social Media
You can also send us a direct message through our official accounts on Instagram or TikTok:
@lenticase

Note: We check all social media messages, but we recommend email for a faster and more organized response.

Order Inquiries

When contacting us about an order, please include:

  • Your order number

  • Full name used during checkout

  • A short description of your issue or question

Response Time

We typically respond within 12 to 24 business hours. Please allow extra time during high-demand periods or holidays.

Important Information

  • We do not offer phone support to ensure clear written records of each case.

  • LentiCase will never ask for your banking or payment information via email or social media.

  • For return and refund requests, please refer to our policy at www.lenticase.com/return-policy